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Frequently Asked Question (FAQs)

What payment methods can I use?
When will my order arrive and what does it cost to ship my order?
Do you ship outside the United States?
Do you ship orders to multiple addresses?
What if I change my mind and want a different size or color after my order is placed?
What if I am not pleased with my selection? Can I return the purchase?
Can I return items purchased on sale?
What will it cost me to make a return or exchange?
How long does it take to process my return?
If I give a gift to someone, can that person return it or exchange it for something else?
What do I do if my item arrives damaged?
Will my order be taxed?
I live outside the United States. Can I order from MichaelKors.com?
Can I see a record of my transactions with MichaelKors.com?
How do I know which size is best for me?
Why should I create a MichaelKors.com account?
What do I do if I have forgotten my password?

SHOPPING

What payment methods can I use?

MichaelKors.com accepts the following methods of payment for purchases:

Credit cards accepted:

  • American Express
  • Discover
  • MasterCard
  • Visa

Other forms of payment:

  • Michael Kors gift cards
  • Credit Card Gift Cards*

Examples of forms of payment we do not accept include:

  • CODs
  • Layaway plan
  • Personal checks
  • Money orders

*Credit Card Gift Cards can only be redeemed for orders less than the full amount available on the gift card. Orders cannot be split between two forms of payment when using a Credit Card Gift Card as one of the forms of payment.

When will my order arrive and what does it cost to ship my order?

You can track your order at any time online via our Track My Order page. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email, or by calling a customer service representative at 1 (866) 709-5677.

We offer three convenient shipping methods for online orders: (1) Standard Ground Shipping, (2) 2-Day Flat-Rate Delivery, and (3) Next-Day Flat-Rate Delivery.

Shipping Type

Cost

Delivery Times*

Standard Ground Shipping

FREE

2-10 Business Days

2-Day Delivery

$20.00 (flat rate)

2 Business Days**

Next-Day Delivery

$30.00 (flat rate)

Next Business Day**

*Delivery times are approximate. Saturdays, Sundays and holidays are not considered Business Days.

** Orders received at our fulfillment center before 12:00 PM EST should ship that same day; orders received after 12:00 PM EST should ship the next Business Day.

NOTE: All deliveries to Puerto Rico, Guam, APO/FPO and P.O. boxes are shipped via our Standard Ground Shipping method only. For Hawaii, Alaska, Guam, and all APO/FPO and P.O. boxes, please allow additional time for delivery to these destinations. Additionally, for some orders having a high dollar value over a certain threshold, we may require signature for the delivery, which means they may not be eligible for Standard Ground Shipping (however, you will not be charged for the expedited shipping method in this circumstance).

Multiple Shipments

Due to varying item availability, multiple items in a single order may be shipped separately. If you have chosen an expedited shipping method, each individual shipment may have a separate charge, but the total shipping charges for all shipments should not exceed the applicable flat-rate shipping charge for the entire order. Each shipment will have its own tracking number and can be tracked on the Order Status page under the same order number.

Special Items

Some perfumes and makeup are treated as Hazardous Materials (HAZMAT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Accordingly, these HAZMAT items cannot be shipped to Alaska, Hawaii, Puerto Rico, Guam or APO/FPO addresses.

Due to regulatory restrictions, we are unable to ship items made of exotic skins to California.

Do you ship outside the United States?

We ship merchandise ordered on MichaelKors.com to all 50 U.S. states, Puerto Rico, Guam and to APO/FPO boxes. We currently do not ship internationally.

Do you ship orders to multiple addresses?

We currently do not ship orders to multiple addresses.

What if I change my mind and want a different size or color after my order is placed?

Once an order is placed at MichaelKors.com, you cannot make changes. For assistance please call our Customer Service Representatives at 1 (866) 709-5677.

What if I am not pleased with my selection? Can I return the purchase?

Returns and exchanges must be made within the guidelines in our Return Policy.

You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.

    Option 1: By Mail
    To return or exchange by mail, please follow these instructions:
    1. Complete the required information on the packing slip included with your package. 
    2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
    3. Affix the pre-addressed and pre-paid return label to your return package.
    4. Mail your return package at any US Postal Service office or FedEx drop-off location, or hand off your package to your US Postal Service mail carrier or Federal Express driver.

    Option 2: In Store
    You can return/exchange items purchased at MichaelKors.com in any Michael Kors Collection or Lifestyle Store located in the U.S. You will need to present your packing slip at the time of the return/exchange. Note that in store exchanges are subject to inventory availability in that store.

Can I return items purchased on sale?

We do not accept returns or exchanges of items purchased on sale at any time. All swimwear, underwear, altered or custom-made merchandise and sale items are considered Final Sale.

What will it cost me to make a return or exchange?

Your order will arrive with a prepaid shipping label, which can be used to return the merchandise at no additional costs. Mail your return package at any US Postal Service office or FedEx drop-off location, or hand off your package to your US Postal Service mail carrier or Federal Express driver.

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

If you are using both a Gift Card and a credit card to pay for an order, the full Gift Card value will be deducted first, and then the balance will be paid using your credit card. For online returns only, if you are returning any item that was in whole or in part paid for using a Gift Card, the amount contributed to the payment via Gift Card will be credited to you via a new E-Gift Card.

How long does it take to process my return?

It takes 10-12 business days to process your return. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

If I give a gift to someone, can that person return it or exchange it for something else?

Gifts can be returned or exchanged by mail or in store when accompanied by the gift receipt or original packing slip. To return or exchange by mail, please call a customer service representative to obtain a prepaid shipping label here. For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Michael Kors E-Gift Card (if you return by mail) or a Michael Kors Gift Card (if you return in store).

What do I do if my item arrives damaged?

Customer satisfaction is our goal at MichaelKors.com. Please contact our customer service representatives at 1 (866) 709-5677 for assistance.

Will my order be taxed?

Sales tax is calculated based on the laws of the state to which you are shipping your order, and depends on whether there is a Michael Kors retail store location (but not a wholesale presence) in that particular state. Typically, sales tax displayed during checkout is estimated until the order has shipped. We do not charge sales tax on the purchase of gift cards, but items paid for with gift cards are subject to taxation.

Our website does participate in tax-free holidays.

I live outside the United States. Can I order from MichaelKors.com?

Currently, MichaelKors.com does not ship internationally, but you may locate your closest store using our Store Locator.

Can I see a record of my transactions with MichaelKors.com?

You must be a registered account holder on MichaelKors.com to access your order history. Order history displayed in your online account includes both online and in-store purchases, but only those purchases made after establishing an account.

SPECIAL NOTE FOR MICHAELKORS.COM ACCOUNT HOLDERS PRIOR TO SEPTEMBER 3, 2014: For all users who created an online account at michaelkors.com prior to September 3, 2014, due to operational changes made to the website, certain information that was stored in your “old” site account will need to be re-entered and reset, including your account password, as well as your payment information. Your address book, however, should still be included in your account. If you have any questions, please contact us at: 1-866-709-5677.

How do I know which size is best for me?

Size guides are available for all clothing and shoes. You can find them on the product detail pages under the choose size drop down menu.

WEBSITE USAGE

Why should I create a MichaelKors.com account?

Creating an account on MichaelKors.com can maximize your shopping experience and make your use of the site more convenient. Also, certain features and benefits of our website are only available if you register an account. Examples of just some of those great benefits include: the ability to store payment, billing and shipping information for faster and easier checkout; the ability to maintain an address book for easy shipping to different addresses; the ability to create and manage a list of Favorites; and tracking your order history.

What do I do if I have forgotten my password?

If you have forgotten your MichaelKors.com account password, please click on the Forgot Password link during the sign-in process. You will be instructed to reset your password via email, or by answering one or more security questions. If you choose to submit your email address, we will send you email containing a link to our site which you can follow to create a new password. You may also contact a customer service representative here.







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