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Returns & Exchanges

If you are not satisfied with your order for any reason, we will accept the return of full-priced items that are in new, unused condition, with original tags attached and when accompanied by an original Michael Kors receipt/invoice or gift receipt. Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear or custom-made items.

Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

You have two options for returning/exchanging merchandise purchased online: by mail or in store. All returns/exchanges of online orders, whether by mail or in store, must be returned within 30 days from the day the order was shipped.

Option 1: By Mail
To return or exchange by mail, please follow these instructions:
1. Complete the required information on the packing slip included with your package.
2. Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
3. Affix the pre-addressed and pre-paid return label to your return package.
4. For purchases made on, mail your return package at any US Postal Service office or FedEx drop-off location, or hand off your package to your US Postal Service mail carrier or Federal Express driver. For purchases made on, mail your return package with its pre-paid return label at any Canada Post location.

Option 2: In Store
You can return/exchange items purchased at in any Michael Kors Lifestyle Store located in the United States. You can return/exchange items purchased at in any Michael Kors Lifestyle Store located in the Canada. You will need to present your packing slip at the time of the return/exchange. Note that in-store exchanges are subject to inventory availability in that store.


Returns and Exchange: Monogrammed and personalized items are final sale and cannot be returned or exchanged.

Monogram Shipping and Delivery: Your entire order will ship once the monogrammed item(s) are complete. Please allow approximately an additional 1-2 business days for delivery of all monogrammed and personalized orders. Monogrammed and personalized items ship separately from other items in orders, and are eligible for standard ground shipping only.

Monogramming after receiving item/submitting order: Unfortunately, it is not possible to request monogramming for your item after the order has been placed or after you have received your product. We ask that all monogramming requests be submitted at the time of ordering.

Monogramming Availability: Monogramming services are currently only available for online orders in the United States.

Monogram Customer Service: If you need any help, please call us at 1-866-709-KORS (5677) for assistance.

Returning a Gift

Gifts can be returned or exchanged by mail or in store when accompanied by the gift receipt or original packing slip. To return or exchange by mail, please call a customer service representative to obtain a prepaid shipping label at: 1 (866) 709-5677 (for the U.S.) or 1-855-898-5677 (for Canada). For merchandise returned with a gift receipt only, you will receive a merchandise credit that will be issued in the form of a Michael Kors E-Gift Card (if you return by mail) or a Michael Kors Gift Card (if you return in store).

Final Sale Items:

We do not accept returns or exchanges of items purchased on sale at any time. All swimwear, underwear, altered or custom-made merchandise and sale items are considered Final Sale.

Last Updated: June 15, 2016

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